How much is postage?

Postage and packing is free to UK and European customers on all items except for magazines and one book.

Postage and packing is £5 to customers outside Europe on all items except for magazines and one book.

You will need to select your location on checkout. If your country is not on the list please contact us otherwise you will be charged postage of £10.

Magazines and one book have separate postage. The postage and packing charge for these is shown in the description of each item.

Is there a minimum order?

Yes, the minimum order value is £6 excluding magazines. If you want to buy a magazine costing less than £6 you can.

I want to buy more of a product but I am unable to add them to the cart.

You are no longer able to buy more than is in stock.
If you let us know we can email you when more of the product is back in stock.

Do you have a shop?

At the moment we are internet based only. We are not open to the public, sorry!

Do you have a catalogue?

We don't produce a catalogue. We add products to the store all the time so a paper catalogue would soon go out of date. The cost saved by not producing one allows us to keep our prices down.

Do your prices include VAT?

Our prices include VAT at the current rate where applicable.
Customers outside the EU will have VAT removed during checkout.

I have problems ordering from your site.

Check that your browser allows cookies. You cannot buy from us if you block cookies.
You can check whether cookies are blocked by going to Tools/Internet Options (or Options)/Privacy.
If you can't see 'add to cart' buttons or drop down options for products sold in more than quantity try clearing your recent history.
Please contact us if you still have problems.

I don't have a Paypal or Nochex account. How do I pay?

You don't need to have a Paypal (or Nochex) account to make a payment. When you have selected your payment method you will be transferred to the Paypal (Nochex) website where you can pay with a credit card.

I can't log in.

You cannot log in until you set up an account. You can only set up an account as you checkout.

The first time you buy after December 2011 you are given the option to set up an account as you checkout.

If you set up an account, the next time you buy from us you will be able to log in.

If you have bought from us before December 2011 you will not have an account and will need to set one up the next time you buy.

You do not need an account to buy from us.

I have just created an account but I can't log on. / I can't see my recent order.

You will not be able to access your account or see your orders until we have downloaded them from the website. Please allow 24 hours for us to do this.
If you can't access your account or can't see your order after 36 hours and have checked the home page/Facebook for news please contact us.

Can I pay by credit card over the phone?

Sorry no. We have no facility to accept payment by credit card over the phone (or by post).

Do you sell in wholesale quantities?

We are primarily a retail shop. However we sell many Czech glass beads and Crystals in larger quantities on the website. We can sell larger quantities of other beads that we have in stock or can order in for you.
Large quantity discounts generally start at purchases of ten times the standard selling quantity or more.
Please contact us if you are interested in larger quantities of other items.