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Privacy and Security Policy

This policy sets out where and how we collect your personal information and how it will be used, as well as your rights over any personal information we hold about you according to the requirements of GDPR (General Data Protection Regulations) and other relevant legislation.

Overview

Robin's Beads is committed to maintaining the security of your personal data and protecting your privacy rights. We will handle your data fairly and legally. We are also dedicated to being transparent about what data we collect about you and how we use it.

This policy provides you with information about:
- how we use your data
- what personal data we collect
- how we ensure your privacy is maintained
- your legal rights relating to your personal data.

What information is being collected?

The personal information we collect, and store, is as follows:
- your invoice name and address
- your delivery name and address if different
- your telephone number, if provided
- your email address
- your correspondence and communications with Robin's Beads
- your payment reference and method of payment
- purchases and orders made by you

Cookies

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Who is collecting the data?

The data controller for Robin's Beads is Astra Nunns. The controller is responsible for, and controls the processing of, your personal data. The controller is registered as a data controller with the Information Commissioner's Office, which is the UK's supervisory authority for data protection matters. Contact details are shown below and on the About Us page of our website.

How is it collected?

The information is collected when you purchase from us, use the 'Contact Us' form or send us a direct email.

Why is it being collected?

We collect personal information, so we can fulfil our sales contract with you and send you your order, contact you about your order and answer any queries you may have.

How will it be used?

We use your personal information so that we can:
- provide goods to you
- manage any customer accounts that you hold with us
- manage customer service interactions with you
We may use your personal data if we have a legal right or duty to use or disclose your information.

Who will it be shared with?

We may need to share your personal data with some of our service providers and suppliers. For example, Royal Mail and other carriers and technical and support providers.
We may need to share your information with legal authorities where we are legally required or permitted to do so.
We use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

We will never sell or pass on our customer data to other organisations or individuals for marketing or any other purposes.
We will not disclose your personal data to any other third party, except we may share your data:
- to comply with our legal obligations
- to exercise our legal rights
- for the prevention, detection, investigation of crime or prosecution of offenders
- for the protection of our employees and customers
- if we are sold or change ownership to another organisation to enable them to provide services to you.

How long do we keep your data?

We keep your personal information as long as is necessary for the purposes set out in this notice or as required by law.

How we protect your data.

Our website is protected by Secure Socket Layer (SSL). This is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.
Online payments are made through the secure websites of our Payment Service Providers, who are PCI-DSS compliant to the highest level, ensuring that your card details are secure. We never see your full card details because you enter them directly through the Payment Service Provider websites.

What you can do to help protect your data.

We will never ask you to confirm any bank account or credit card details via email. If you receive an email claiming to be from Robin's Beads asking you to do so, please ignore it and do not respond.

What rights do you have?

You have the right to ask what personal data we hold about you at any time. A fee, specified by law, may be chargeable.
You have the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge.
If you wish to exercise any of the above rights, please contact us using the contact details set out below or on our About Us page.
These rights are subject to certain limitations that exist in law. Further information about your information rights is available on the ICO's website: https://ico.org.uk/.

Changes to this privacy notice

We may change this notice from time to time. You should check this notice on our website occasionally to ensure you are aware of the most recent version.

Complaints

If you have a complaint about the way we handle your personal data, please contact us using the contact details below or on our About Us page of our website.
Should you find it necessary, you have a right to raise a concern with the information regulator. The Information Commissioner's Office: https://ico.org.uk/

This Privacy Notice was last updated on 24/5/2018

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