How much is postage?
Covid- 19 Update: Due to the current advice on social distancing and unnecessary travel, we have decided to reduce our trips to the Post Office to once a week. Until further notice we will only post on a Tuesday. Special Delivery is still available but your order will not be sent out until the following Tuesday.
Postage is free on all UK orders greater than £7.50 after discounts. Orders less than this are charged £1.50 postage.
Special Delivery is available for £7.00.
Orders are sent by Royal Mail Second Class.
Postage is £3.75 to European customers. You can also select a tracked service for an extra £7.25. (Full tracking is not available to all countries)
Postage is £7.00 to customers outside Europe. You can also select a tracked service for an extra £8.00. (Full tracking is not available to all countries)
You will need to select your location on checkout. If your country is not on the list, you will be charged postage of £15.
Can I pay for a tracked delivery service?
Covid- 19 Update: Due to the current advice on social distancing and unnecessary travel, we have decided to reduce our trips to the Post Office to once a week. Until further notice we will only post on a Tuesday. Special Delivery is still available but your order will not be sent out until the following Monday.
UK customers can select to pay £7.00 for Special Delivery. The Royal Mail guarantee next weekday delivery for Special Delivery items.
European customers can pay an additional £7.25 for a tracked service . International customers can pay an additional £8.00 for a tracked service. If you need more information please contact us.
Is there a minimum order?
No but orders less than £7.50, after discounts, incur a postage charge.
I can't log in.
You cannot log in until you set up an account. You can only set up an account as you checkout.
The first time you buy from us you are given the option to set up an account as you checkout.
If you set up an account, the next time you buy from us you will be able to log in.
You do not need an account to buy from us.
I have just created an account but I can't log on. / I can't see my recent order.
You will not be able to access your account or see your orders until we have downloaded them from the website. Please allow 48 working hours for us to do this.
If you can't access your account or can't see your order after 60 hours and have checked the home page/Facebook for news please contact us.
I want to buy more of a product but I am unable to add them to my basket.
You cannot buy more than we have in stock.
Do you have a bricks and mortar shop?
We are internet based only. We are not open to the public, sorry!
Do you have a catalogue?
We don't produce a catalogue.
Do your prices include VAT?
Our prices include VAT at the current rate, where applicable.
Customers outside the EU will have VAT removed during checkout.
If you are a VAT registered business in the EU you can claim exemption from UK VAT as you checkout.
I want to change an order.
If there is no change in the total price of your order, email us using the Contact Us link and let us know what changes you want to make and we will do our best to help you.
I want to add to an order.
Unfortunately, we cannot add to your order as we do not have access to your payment details. You will need to place a separate order.
I want to return an item.
You must let us know within 14 days of delivery. Please use the Contact Us link.
Find more details about our Guarantee in our Terms and Conditions
I want to exchange an item.
You can exchange items, but you must let us know within 14 days of delivery. Please use the Contact Us link.
You will have to pay for the cost of posting the new item to you if the exchange is for less than our free postage order level of £7.50.
You need to follow the Returns procedure. Find more details about our Guarantee in our Terms and Conditions
I have problems ordering from your site.
Check that your browser allows cookies. You cannot buy from us if you block cookies.
You can check whether cookies are blocked by going to Tools/Internet Options (or Options)/Privacy.
If you can't see 'add to cart' buttons you might be on a filtered page or the item could be out of stock. Try clicking on the product or look for the Out of Stock message. If this doesn't help try refreshing the page.
Please contact us if you still have problems.
I don't have a Paypal or Nochex account. How do I pay?
You don't need to have a Paypal (or Nochex) account to make a payment. When you have selected your payment method you will be transferred to the Paypal (Nochex) website where you can pay with a credit or debit card.
Can I pay by credit card over the phone?
Sorry, no. We have no facility to accept payment by credit card over the phone (or by post).
Can I pay by cheque?
We can accept cheques. Please email us first and we will let you know how to order.