Postage is free on all UK orders greater than £7.50 after discounts. Orders less than this are charged £1.50 postage.
Special Delivery is available for £7.00.
Orders are sent by Royal Mail Second Class.

Postage is £3.75 to European customers. You can also select a tracked service for an extra £7.25. (Full tracking is not available to all countries)

Postage is £7.00 to customers outside Europe. You can also select a tracked service for an extra £8.00. (Full tracking is not available to all countries)

You will need to select your location on checkout. If your country is not on the list, you will be charged postage of £15.

UK customers can select to pay £7.00 for Special Delivery. The Royal Mail guarantee next weekday delivery for Special Delivery items. Special Delivery is not available for orders containing only magazines.

European customers can pay an additional £7.25 for a tracked service . International customers can pay an additional £8.00 for a tracked service. If you need more information please contact us.

Please note that although we will try to send out Special Delivery/ Tracked orders received by 10am the same day we cannot guarantee it. All Special Delivery/Tracked orders received by 5pm will be sent out the next working day at the latest.

You can also pay for a courier at cost. Courier prices are significantly higher than the Royal Mail. Please contact us if you need more information.

No but orders less than £7.50, after discounts, incur a postage charge.

You cannot log in until you set up an account. You can only set up an account as you checkout.

The first time you buy from us you are given the option to set up an account as you checkout.

If you set up an account, the next time you buy from us you will be able to log in.

You do not need an account to buy from us.

You will not be able to access your account or see your orders until we have downloaded them from the website. Please allow 24 working hours for us to do this.
If you can't access your account or can't see your order after 36 hours and have checked the home page/Facebook for news please contact us.

You cannot buy more than we have in stock.

We are internet based only. We are not open to the public, sorry!

We don't produce a catalogue.

Our prices include VAT at the current rate, where applicable.
Customers outside the EU will have VAT removed during checkout.
If you are a VAT registered business in the EU you can claim exemption from UK VAT as you checkout.

If there is no change in the total price of your order, email us using the Contact Us link and let us know what changes you want to make and we will do our best to help you.

Unfortunately, we cannot add to your order as we do not have access to your payment details. You will need to place a separate order.

You must let us know within 14 days of delivery. Please use the Contact Us link.

Find more details about our Guarantee in our Terms and Conditions

You can exchange items, but you must let us know within 14 days of delivery. Please use the Contact Us link.
You will have to pay for the cost of posting the new item to you if the exchange is for less than our free postage order level of £7.50.

You need to follow the Returns procedure. Find more details about our Guarantee in our Terms and Conditions

Check that your browser allows cookies. You cannot buy from us if you block cookies.
You can check whether cookies are blocked by going to Tools/Internet Options (or Options)/Privacy.
If you can't see 'add to cart' buttons you might be on a filtered page or the item could be out of stock. Try clicking on the product or look for the Out of Stock message. If this doesn't help try refreshing the page.
Please contact us if you still have problems.

You don't need to have a Paypal (or Nochex) account to make a payment. When you have selected your payment method you will be transferred to the Paypal (Nochex) website where you can pay with a credit or debit card.

Sorry, no. We have no facility to accept payment by credit card over the phone (or by post).

We can accept cheques. Please email us first and we will let you know how to order.